Paper 3B: Further Statistics 1 June 2023, Question 2 11 marks
Telephone calls arrive at a call centre randomly, at an average rate of 1.7 per minute. After the call centre was closed for a week, in a random sample of 10 minutes there were 25 calls to the call centre.
Carry out a suitable test to determine whether or not there is evidence that the rate of calls arriving at the call centre has changed. Use a 5% level of significance and state your hypotheses clearly.
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Only 1.2% of the calls to the call centre last longer than 8 minutes.
One day Tiang has 70 calls.
Find the probability that out of these 70 calls Tiang has more than 2 calls lasting longer than 8 minutes.
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The call centre records show that 95% of days have at least one call lasting longer than 30 minutes. On Wednesday 900 calls arrived at the call centre and none of them lasted longer than 30 minutes.
Use a Poisson approximation to estimate the proportion of calls arriving at the call centre that last longer than 30 minutes.
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