AQA GCSE Business Studies Paper 1: Influences of Operations and HRM on Business Activity June 2022 question paper 8132/1

Which of the following is a financial method of motivation?

Which of the following is an example of on the job training?

Which of the following is correct when a business uses just-in-case stock control rather than just-in-time stock control?

Which of the following is a benefit of using a website to provide information to customers?

Which of the following describes the total quality management approach (TQM)?

Which of the following is one of the four factors of production?

Explain one detail that could be agreed between partners in a partnership.

Explain one reason why it is important for a business to have an internal organisational structure.

Explain one example of how a business would meet the requirements of consumer law to provide safe goods or services.

Explain one reason for completing a job analysis.

Explain one reason why a business would set objectives.

Explain two benefits to a business of using internal recruitment.

Item A: Premium Motors

Identify two objectives of a business.

Premium Motors has received a booking for a wedding in Manchester that requires four cars. Premium Motors will make £50 profit per car.

The costs will be as follows:

• driver £50 per car

• petrol £20 per car

• £200 payment towards fixed costs.

Calculate Premium Motors’ revenue for this booking.

Since Premium Motors started 10 years ago it has expanded slowly using organic growth.

Recommend whether Premium Motors should now take over LLC. Give reasons for your recommendation.

Item B: Premium Motors

Explain one economic change that can affect a business.

Janet is considering introducing a new induction training programme for the new drivers to ensure a high level of customer service.

Analyse one benefit of introducing the new induction training for drivers.

Premium Motors has developed the new website to provide information about cars before making a booking. Janet is thinking of adding the option to book cars directly on the website.

Recommend whether Janet should use e-commerce to improve customer service at Premium Motors. Give reasons for your recommendation.

Item C: Fone ltd

Using Item C, explain one advantage to Fone ltd of being a private limited company when expanding the business.

The business has decided to expand by introducing car phone holders to its product range.

Using Item C, explain the opportunity cost of this decision.

There have been 500 applications received for the team leader’s job and the business now needs to shortlist only the most suitable applicants.

Using Item C, analyse one way the person specification can be used to decide which applicants to invite for an interview.

Item D: Fone ltd

Identify one reason for diseconomies of scale occurring.

Using the information in Table 2, calculate the average number of phone cases per month produced from April to June.

Demand for the new ultra-thin phone cases is increasing.

Analyse one advantage to Fone ltd of introducing its new flow production process.

Item E: Fone ltd

Introduce a new lean production technique

Each department can have a group of up to three employees making suggestions on how to improve the process to lead to higher productivity.

It will be optional to join these groups.

Groups can be set up immediately and will have responsibility for reviewing roles and tasks within the department and suggesting changes.

There will be a bonus of £5000 for each department (to be shared within the department) if they improve productivity in the next three months.

Change the organisational structure and recruit internally for new assistant managers within each department

Internal recruitment for assistant managers can be completed within a month.

This will result in a pay rise of £5000 for successful applicants.

Assistant managers will have the authority to make some decisions and will oversee training.

Figure 1 Current organisational structure of Fone ltd

Table 3 Information about employees’ productivity in each department at Fone ltd

Anita wants to increase the productivity of all employees quickly and plans to use two options to achieve this.

1. Introduce a new lean production technique to each department.

2. Change the organisational structure and recruit internally for new assistant managers within each department.

Analyse the effect of each of these two options on all employees at Fone ltd.

Recommend which option Fone ltd should introduce first to improve productivity of all its employees in the short term.