Paper 1 June 2025 Higher tier, Question 9 9 marks
A company sells furniture.
The company has a telephone number that customers can use if they want to complain. At the end of the call customers are asked if they are satisfied or not.
Originally the company had one call centre, Call centre A. The company now has another call centre, Call centre B.
Since Call centre B opened,
• when a call is answered the probability that it is answered by Call centre A is 0.6
• of those calls answered by Call centre A, 70% result in a customer being ‘satisfied’
• the probability of a call answered by Call centre B resulting in a customer being ‘satisfied’ is p
A call is picked at random.
Complete the probability tree diagram for this call.
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Given that a customer is ‘satisfied’ the probability that the call was answered by Call centre B is 0.3
Find the probability of a call answered by Call centre B leading to a customer being satisfied.
The company sells tables that customers have to put together.
A table needs 4 connectors to hold it together. A bag of 4 connectors is supplied with each table.
The company previously bought the connectors from QuickC. The probability of a QuickC connector failing is 0.05 Connectors fail independently of each other.
A customer buys a table.
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Work out the probability that the customer will need one or more replacement connectors because of the failure of QuickC connectors.
The company now buys the connectors from KlickT. The probability of a KlickT connector failing is 0.16
Dina thinks that putting two more connectors in the pack would reduce the probability that a customer will need one or more replacement connectors to less than it was when QuickC connectors were used.
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Is Dina correct? You must show your working.
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