Operations management

Which two of the following are services?

Select two answers.

Which two of the following are elements of the sales process?

Select two answers.

Table 1 contains information about a new piece of machinery purchased by a business.

Using the information in Table 1, calculate the average rate of return. You are advised to show your workings.

Explain one benefit to a business of employing people on flexible hours contracts.

Explain one benefit to a business from using product trials to promote a product.

Table 2 contains information about the financial performance of Pladis in 2022.

(Source: adapted from https://find-and-update.company-information. service.gov.uk/company/09295357/filing-history)

Table 2

Using the information in Table 2, calculate to 2 decimal places, Pladis ’ gross profit margin. You are advised to show your workings.

Using the information in Table 2, calculate Pladis ’ net profit. You are advised to show your workings.

Analyse the drawback to Pladis ’ from using batch production.

Table 2 shows the price of items in an order placed by a customer at Popeyes.

Using the information in Table 2, calculate the average price of the items ordered by the customer.

Using the information in Table 2, calculate, to 2 decimal places, the percentage of the total order spent on Chicken wings.

Analyse the drawback to Popeyes from trying to improve productivity.

Figure 1 shows a diagram of the product life cycle.

What is Phase 4 called?

Select one answer.

Which one of the following is an element of the design mix?

Select one answer.

Explain one reason why a business might use performance reviews with its employees.

Explain one impact on a business of using flow production.

Which two of the following are documents produced by a business at the start of the recruitment process?

Select two answers.

Which two of the following are services?

Select two answers.

Table 1 contains financial information about a business.

Using the information in Table 1, calculate to 2 decimal places, the net profit margin.

Explain one disadvantage to a business of using loan capital as a source of finance.

Explain one reason why a business may decide to reduce the size of its workforce.

Table 2 contains information about the price of an annual supermarket delivery pass

(Source: adapted from https://www.lovemoney.com/guides/3444/ cheapest-supermarket-online-delivery-deals-asda-tesco-iceland-cost)

Using the information in Table 2, calculate the average price of an annual supermarket delivery pass.

Table 3 contains information about Ocado’s financial performance in 2019.

(Source: adapted from https://www.ocadogroup.com/investors/annual-report-2019)

Using the information in Table 3, calculate Ocado ’s sales revenue in 2019. You are advised to show your workings.

Analyse the benefit to Ocado of using new technology in its warehouses.

Outline one drawback to Greggs of using batch production in its factories.

Analyse the impact on Greggs from increasing the use of technology in its factories.

State one good that Greggs produces in its factories.

Outline one benefit to Greggs of being a public limited company (plc).

In order to continue the growth in its sales, Greggs is considering two options:

Option 1: differentiate its product range

Option 2: lower its prices.

Justify which one of these two options Greggs should choose.

Which two of the following are examples of goods?

Select two answers.

Which two of the following would allow a business to improve employee retention?

Select two answers.

Table 1 contains financial information about a business.

Using the information in Table 1, calculate the net profit of the business.

Explain one reason why aesthetics may be important in the design mix of a product.

Explain one drawback to a business of introducing a system of quality assurance.

Outline one drawback to Tesla of using e-commerce to generate sales.

Analyse the benefit to Tesla of using flow production in its new factory.

Outline one benefit to KFC of using batch production in its restaurants.

Analyse the impact on KFC of providing poor customer service.

Which one of the following is an element of the design mix?

Select one answer.

Which one of the following is an example of an internal source of finance?

Select one answer.

Explain one drawback to a business of using job production.

Explain one advantage to a business of producing a high quality product.

Which two of the following are likely to be sent to a business by a person applying for a job?

Select two answers.

Which two of the following are likely to increase the productivity of a business?

Select two answers.

Table 1 contains information about a new piece of machinery that a business wants to purchase.

Using the information in Table 1, calculate the average rate of return. You are advised to show your workings.

Explain one benefit to a business of having a good relationship with its suppliers.

Explain one advantage to a business of improving its environmental sustainability.