Workforce planning & the human resource flow

Which one of the following is the best definition of the term ‘logistics’?

Select one answer.

Figure 2 shows the profit of a business from its four locations in south-west England

Using the information in Figure 2, calculate the percentage of total profit made by the business in Devon in 2023. You are advised to show your workings.

Explain one reason why businesses train their employees.

Explain one method that a business could use to retain employees.

Discuss the impact on a business from using job enrichment.

In the Source Booklet, look at Figure 4 and read Extract B, then answer Question 7.

Give the name of one document a business may send to an applicant during the recruitment process.

Figure 5 shows the percentage of new car and electric vehicle (EV) registrations in the

(Source: https://cleantechnica.com/2023/08/05/uk-ev-share-at-24-1-bevs-double-model-y-top/)

Figure 5

Using the information in Figure 5, identify the type of electric vehicle (EV) that had the highest percentage of registrations.

Outline one impact globalisation may have on Polestar.

In order to reduce its costs of production, Polestar is considering the following two options:

Option 1: increased use of just in time (JIT) stock control

Option 2: finding new suppliers for its components.

Justify which one of these two options Polestar should choose.

Evaluate the importance of the aesthetics element of the design mix for Polestar ’s electric vehicles (EVs). You should use the information provided as well as your knowledge of business.

Which two of the following documents would be sent to a business by a person when applying for a job?

Select two answers.

Which two of the following are stages in the sales process?

Select two answers.

Table 1 contains information about a machine that a business is considering purchasing.

Using the information in Table 1, calculate the average rate of return for the machine.

Explain one method a business could use to improve the quality of its products.

Explain one disadvantage to a business of having a flat organisational structure.

In the Source Booklet, look at Figure 3 and read Extract B, then answer Question 7.

Give one non-financial method to motivate employees in a business.

Figure 4 shows the UK market share of the four largest cinema chains in 2016 and 2019.

(Source: https://www.bfi.org.uk/industry-data-insights/statistical-yearbook 2017 and 2020)

Using the information in Figure 4, identify the only cinema chain that increased its market share in 2019 .

Outline one likely responsibility for a manager of a Cineworld cinema.

In order to cover its loan repayments, Cineworld plc is considering the following two options:

Option 1: selling assets

Option 2: issue new share capital.

Justify which one of these two options Cineworld plc should choose.

Evaluate the importance of charging lower prices to allow Cineworld to return to profit. You should use the information provided as well as your knowledge of business.

Figure 1 shows a diagram of the product life cycle.

What is Phase 4 called?

Select one answer.

Which one of the following is an element of the design mix?

Select one answer.

Explain one reason why a business might use performance reviews with its employees.

Explain one impact on a business of using flow production.

Which two of the following are documents produced by a business at the start of the recruitment process?

Select two answers.

Which two of the following are services?

Select two answers.

Table 1 contains financial information about a business.

Using the information in Table 1, calculate to 2 decimal places, the net profit margin.

Explain one disadvantage to a business of using loan capital as a source of finance.

Explain one reason why a business may decide to reduce the size of its workforce.

Figure 1 shows the organisational structure of a business.

Which one of the following organisational structures is shown in Figure 1?

Employees Employees Employees Employees Employees

Figure 1

Select one answer.

Which one of the following documents states the qualities an employer is looking for in a new employee?

Select one answer.

Explain one impact that a pressure group can have on a business.

Explain one disadvantage to a business of having poor customer service.

Which two of the following are examples of goods?

Select two answers.

Which two of the following would allow a business to improve employee retention?

Select two answers.

Table 1 contains financial information about a business.

Using the information in Table 1, calculate the net profit of the business.

Explain one reason why aesthetics may be important in the design mix of a product.

Explain one drawback to a business of introducing a system of quality assurance.

Which one of the following is a non-financial method of motivating an employee?

Select one answer.

Which one of the following is a type of organisational structure?

Select one answer.

Explain one benefit to a business of using external recruitment to employ new staff.

Explain one impact on a business from a lack of communication.

State one job role that may be found in a fast food outlet such as KFC.

Outline one benefit to KFC of using social media to interact with its customers.

In order to regain its lost market share, KFC considered two options:

Option 1: lower prices

Option 2: use viral advertising.

Justify which one of these two options KFC should choose.

Which two of the following are likely to be sent to a business by a person applying for a job?

Select two answers.

Which two of the following are likely to increase the productivity of a business?

Select two answers.

Table 1 contains information about a new piece of machinery that a business wants to purchase.

Using the information in Table 1, calculate the average rate of return. You are advised to show your workings.

Explain one benefit to a business of having a good relationship with its suppliers.

Explain one advantage to a business of improving its environmental sustainability.

Give one stage of the sales process.

Using the information in Figure 2, identify the UK supermarket with a larger market share than Sainsbury’s.

Outline one advantage to Sainsbury’s of improving its customer service.

In order to improve the motivation of its shop floor employees, Sainsbury’s is considering two options:

Option 1: retraining

Option 2: increase wages.

Justify which one of these two options Sainsbury’s should choose.

Evaluate the likely impact on Sainsbury’s of replacing Fairtrade with its own Fairly Traded scheme. You should use the information provided as well as your knowledge of business.