Question 1
Using the data in Extract A, calculate the percentage of responses that rated Timpson Ltd 3 stars and above. State your answer to 2 decimal places. You are advised to show your working.
(4)
Explain one possible benefit to Timpson Ltd of using quantitative market research data.
(4)
Assess the likely consequences of Timpson Ltd continuing to operate as a private limited company.
(10)
Assess the likely consequences of Timpson Ltd treating its staff as an asset.
(12)
Johnsons’ objective is to maintain high levels of customer service in its stores. In order to do this, Johnsons could either prioritise on-the-job training or off-the-job training.
Evaluate these two options and recommend which one Johnsons should choose to maintain its customer service.
(20)