Workforce planning & the human resource flow

Using the data in Extract A, calculate the percentage of responses that rated Timpson Ltd 3 stars and above. State your answer to 2 decimal places. You are advised to show your working.

Explain one possible benefit to Timpson Ltd of using quantitative market research data.

Assess the likely consequences of Timpson Ltd continuing to operate as a private limited company.

Assess the likely consequences of Timpson Ltd treating its staff as an asset.

Johnsons’ objective is to maintain high levels of customer service in its stores. In order to do this, Johnsons could either prioritise on-the-job training or off-the-job training.

Evaluate these two options and recommend which one Johnsons should choose to maintain its customer service.

Assess two types of staff training that might be used by the Gi Group for the 2022 Commonwealth Games.

Assess the importance of capacity utilisation during the Commonwealth Games.

Assess the factors that may have led to Birmingham, UK being chosen as the location for the 2022 Commonwealth Games.

Ian Reid believes that the Commonwealth Games’ Directors’ objectives should be to prioritise jobs and investment when making business decisions. However, others have suggested that the objectives should meet the needs of all stakeholders.

Using the data in Extracts A to D, evaluate these two objectives and recommend which is more appropriate for the 2022 Commonwealth Games’ Directors.

Using the data in Extract A, calculate the percentage increase in the hourly wage that Tesco would have to pay its staff to match Aldi’s. State your answer to two decimal places.

Explain one business objective Tesco might be aiming to achieve by launching its Jack’s stores.

Assess the likely benefits to Jack’s if it only advertises locally using leaflets.

Assess the likely impact on Aldi’s recruitment and selection costs if staff choose to leave due to poor working conditions.

To improve customer satisfaction, Aldi has identified the need to focus on employee performance. This could be achieved by Aldi focusing on financial incentives or non‑financial techniques.

Evaluate these two options and recommend which one Aldi should use to improve customer satisfaction.

Explain one limitation of secondary market research data, such as that presented in Extract D.

Consumers aged 40–59 years old are the largest age group in the USA coffee market.

Using the data in Extract E, draw a demand and supply diagram to show the likely effects of the estimated change in population for the 40–59 age group on the USA coffee market.

Assess the likely benefits to Lavazza of operating in the NAFTA trading bloc.

Assess the likely importance to a business, such as Lavazza, of adapting its marketing mix to global markets.

Starbucks aims to improve employer-employee relations in its USA stores. To do this, Starbucks could either focus on changing its organisational structure, or extend its flexible working practices for employees.

Evaluate these two options and recommend which one is the most suitable for Starbucks to improve its employer-employee relations.

Using the data in Extract A, assess two benefits of branding for a chocolate manufacturer, such as Mars UK Ltd.

Assess the likely value of having a flexible workforce for a business, such as Nestlé.

Assess the importance of cultural and social factors that might affect the sales of dark chocolate in emerging economies, such as India.

In 2014 Ferrero International took over the Oltan Group. In 2015 it took over Thorntons.

Using the data in Extract D, evaluate these two takeovers and recommend which one is most likely to have affected the profits of Ferrero International.